Here you can find our policies on order fulfillment, returns, and info on other commonly asked questions. Don't see what you need? Email us here .
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Questions,
concerns, comments? Our customer service associates can assist you
with any issues you may have regarding product information, order
status, billing, or returns.
Please call toll-free 1-888-875-BEAR
(2327) M-F 9am – 4pm MST (Mountain Standard Time) or email us here.
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Most
orders are processed within two business days from the time the order
is received. We ship UPS Ground for all online orders. In-stock
merchandise will normally arrive to you in 4-7 business days. If you
have questions, or are in need of a special shipping request, please
call Customer Service toll-free at 1.888.875.BEAR (2327) or email us here .
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We
make every attempt to have all items in stock. However, in the event
that an item is back ordered, we reserve the right to hold order and
ship when complete. If this will cause a significant delay in the
shipment of your order, we will do our best to notify you in a timely
manner to properly evaluate your options.
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Typographic, photographic or descriptive errors are subject to
correction. We reserve the right to limit product quantities based on
availability. Actual shipping charges may apply. Shipments to more
than (1) address require shipping and handling charges for each address.
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1. Please contact one of our customer service representatives to obtain RAN (Return Authorization Number).
2. *Once RAN has been obtained, then send unused merchandise to: 33 Barnett Lane, Bozeman, MT 59715
3. Upon receipt and approval, we will issue a refund on the order amount less shipping costs to the original card used for purchase within 7-10 days.
*Be sure to clearly mark your RAN on the outside of the packaging. We will not accept returns that have not been pre-approved.
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All
Beartooth merchandise is guaranteed for one year covering defects in
material or workmanship. We will due our best to either repair or
replace product at our discretion. The guarantee does not cover
product failure due to normal wear or abuse.
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Customer Resources 
